Chatbot AdamTB - virtual financial advisor
We shift the boundaries of communication. Write to Adam – he will give you advice or help with the service. Anytime.
You don't have to call us or go to the branch. Our virtual banker Adam will reliably and securely help you with the desired banking operations and answer questions about our products.
Adam is ready to answer in the Tatra banka application, on our website and on the login screen of your Internet bankingTB.
This is what Adam can do on our website:
If you write to him via our website or Internet bankingTB login screen, he will be happy to answer questions about our products, show you a map with the nearest or specific branch and ATM/deposit machine, as well as an exchange rate list together with a currency calculator.
He will also help you with adjusting payment card limits or setting up a standing order. Of course, he can assist you if your card needs to be blocked.
Also, on the Internet bankingTB login screen, Adam will be happy to activate a new card or change your phone number from now on.
Moreover, in the Tatra banka application, he can handle:
Once verified, he can activate and block your payment card or change your payment limits and allowed continents. He will also help unblock a temporarily blocked card, display your card's PIN code.
You can use him to set up credit card notifications or view and edit the delivery address of a new payment card. He can also update your phone number, manage your credit card automatic installment and help you open Investment savings.
He will also assist you with setting up notifications, standing orders or optional overdrafts, arrange a meeting at our branch or give you a helping hand with forgotten password.
Adam will gladly help you to enter a SEPA payment order, generate one-time card number for online payments, facilitate withdrawals from ATMs by mobile phone, open a new account for you and create a new account savings. He can help you access your current monthly statement and your Supplementary Pension Saving account as well.
He can redirect you to the list of your pending payments and can also help you create or edit a SEPA direct debit. Adam recently learned to display your account balance and he will also gladly remind you of your Account statement password if you've forgotten it.
The advantage of a virtual banker is that you can write to him at any time, he is always ready to answer you. Adam's constant availability, readiness, and never-ending learning process clearly make him the innovation that change your world.
How can AdamTB understand what you ask and send you the right answer?
He uses the principles of Machine learning, a part of computer science that uses mathematical-statistical methods to identify structures and learn models from data. One area of Machine Learning is the processing and understanding of the written expression of natural language. AdamTB is a form of artificial intelligence that seeks to understand your question and provides you with a relevant answer based on predefined decision logic.
The first virtual banking assistant was designed by Martin Pyšný. Read our interview (in Slovak) about how Adam was born.
AdamTB
- s present in the Tatra banka application, on our web and in Internet bankingTB,
- responds immediately,
- communicates in Slovak language and with several people at once,
- if he does not know the answer to your question, he will redirect you to colleagues who will gladly help you,
- can answer general questions about bank products and services.
In addition, he will gladly help you with these services:
| Service | Adam in Tatra banka mobile application |
Adam in Internet bankingTB login screen |
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| Display nearest/selected branch |
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| Display nearest/selected ATM and deposit machine |
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| Exchange rate list |
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| Card blocking |
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| Card limits management |
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| Standing order management |
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| New card activation |
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| Editing of phone number |
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| Card unblocking |
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| View/edit delivery address of a new card |
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| Manage an automatic credit card installment |
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| Open Investment savingsTB into Mutual fundsTB |
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| Display PIN code of a card |
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| B-mail of a credit card management |
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| Optional overdraftTB management |
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| Arrange meeting in our branch |
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| Forgotten password of account statement |
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| Make SEPA payment order |
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| Generating an one-time card number |
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| ATM withdrawal by phone |
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| Open account/Account savingsTB |
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| Redirecting to DDS pension account |
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| Redirecting to current monthly statement |
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| Access to pending payments list |
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| Make SEPA direct debit |
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| Account balance information |
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Frequently asked questions
The virtual banker is currently able to read 120 characters. Therefore, it is ideal to briefly describe your request, respectively enter the question as concisely as possible.
You can open the chat window on our website, in the Tatra banka mobile application and on the login screen of your Internet bankingTB.
Did Adam help you solve what you needed? Do you have a suggestion to make him better and smarter? Or do you have question about his functioning? Email us at [email protected] and our team will be grateful for your feedback.
Yes, chatting with Adam is securely protected by encryption. He first masks sensitive data before saving them to protect it from misuse. Chatbot does not track your activities outside the chat window.
https://www.tatrabanka.sk/en/chatbot/